Something broken, stuck or confusing? Start here.
Email support@mysteryic.com. Please include your device, the app version, and the puzzle number if the problem is with a specific case. Messages are usually answered within two business days.
Progress on the website is stored in your browser. Clearing site data, using private browsing or switching browsers will reset it. In the app, progress lives on the device.
Open the app's shop and tap Restore purchases. If the purchase still does not appear, email us with the App Store receipt and we will sort it out.
Every puzzle is machine-verified to have exactly one solution reachable by logic, but if one looks wrong to you we want to know. Send the puzzle number and we will re-check it by hand.
Purchases are handled by Apple. Use Apple's report a problem page or Settings → your name → Subscriptions on your device.
Screenshots help enormously. Send them to support@mysteryic.com with a line about what you expected to happen.
